Refund Policy
Effective date: September 11, 2026 Last updated: September 11, 2026
This policy is part of the Terms of Service of NEXTAPP LABS S.R.L., Strada Budeasa Mare nr. 228, Sat Budeasa Mare, Comuna Budeasa, Județ Argeș, Romania, company ID (CUI) 52062227, Trade Register no. J2025047098001.
1. Prepaid credits
1.1 14-day refund window. You may request a refund of a credit purchase within 14 days of the purchase date. The refund equals the amount you paid for that purchase minus the value of credits consumed since, at the prices in force when each request was processed. Bonus credits granted with a top-up pack are deducted first and are not refundable in cash.
1.2 Consumers in the EU. Under Directive 2011/83/EU you have a 14-day right of withdrawal for digital services. By purchasing credits and using the Service before the withdrawal period ends, you ask us to start providing the service immediately and acknowledge that the refundable amount is reduced by the value consumed. Your statutory rights are not affected by this policy.
1.3 After 14 days. Credit purchases older than 14 days are not refundable, except where required by law or where we discontinue the Service or a material part of it (section 4).
1.4 Expired credits. Credits that expired under section 3.2 of the Terms of Service (12 months after your most recent purchase) are not refundable.
1.5 Auto top-up. Each automatic top-up is a separate purchase with its own 14-day window. Turn auto top-up off in the dashboard at any time.
2. Subscriptions
2.1 You may cancel a Chat or Code plan at any time in the dashboard. The plan stays active until the end of the current paid month and does not renew. We do not refund the remainder of a month already started, except as set out in 2.2 and 2.3.
2.2 First purchase, 14 days. If you cancel within 14 days of the first payment for a plan, we refund that payment minus the value of the allowance used at Halfbill prices during those days.
2.3 Discontinued plans. If we discontinue a plan or remove all models included in it during a paid month, we refund the unused part of that month pro rata.
3. Charges you dispute
If you believe a charge is wrong (for example, usage made with a key you had already revoked, or a duplicate top-up), write to support@halfbill.uk within 30 days of the charge with the request ids or invoice numbers concerned. We investigate and, where the charge is our error, credit or refund it.
4. Service changes
If we discontinue the Service, or remove a model you have purchased credits primarily to use and offer no comparable alternative, we refund the unused credit balance regardless of purchase date.
5. How to request a refund
Email support@halfbill.uk from the account's email address with the invoice number or purchase date. Refunds are issued to the original payment method within 14 days of approval. Amounts are refunded in the currency charged; exchange-rate differences and bank fees charged by your bank are outside our control.
6. Fraud and abuse
We may refuse a refund where the purchase or the usage violated the Acceptable Use Policy or the Terms of Service, or where the request forms part of a pattern of repeated purchase-and-refund behavior.
Contact
NEXTAPP LABS S.R.L. · support@halfbill.uk · legal@halfbill.uk